Policies


Frequently Asked Question

How long do online orders take to arrive?

Please allow 3-6 weeks for domestic orders and 6 weeks for international orders, as Olivia Nelson needs the time necessary to intricately create and carefully pack our handmade bridal hair pieces and other accessories for you. We will ship your order to the address provided at checkout. Olivia Nelson is not responsible for shipping delays or orders lost due to incorrect delivery-information submission.


Returns and Exchanges

Olivia Nelson cannot accept returns, as we craft our bridal hair pieces and other accessories by hand. Exchanges are handled on a case-by-case basis. You must exchange your piece within 7 days of receiving it. To obtain exchange approval, please email at jaclyn@myolivianelson.com with your order information. Then, we will give you an approval number. 

 

Please note that all sale items are final.

 

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